AliExpress Germany
AliExpress Germany Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AliExpress Germany has a 1.8 star rating based on 181 customer reviews. Consumers are mostly dissatisfied.
Positive Feedback
Shoppers note cheap prices and good value on many items, with price level cited as attractive despite other issues.
Negative Feedback / Risk Areas
- Frequent refund denials and delayed refunds are central AliExpress Germany customer complaints.
- Lost or wrong deliveries and fake tracking numbers leave orders unresolved.
- Poor or inaccessible customer service with limited human contact and slow dispute resolution.
- Billing errors and unexpected charges reported by multiple customers.
Key Takeaways for Future Customers
- Check AliExpress Germany reviews and seller ratings before ordering high-value items.
- Keep tracking, proof of delivery, and return receipts to support refund claims.
- Consider ordering single items first and avoid purchases that require fast resolution from customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AliExpress Germany has a 1.8 star rating based on 181 customer reviews. Consumers are mostly dissatisfied.
Positive Feedback
Shoppers note cheap prices and good value on many items, with price level cited as attractive despite other issues.
Negative Feedback / Risk Areas
- Frequent refund denials and delayed refunds are central AliExpress Germany customer complaints.
- Lost or wrong deliveries and fake tracking numbers leave orders unresolved.
- Poor or inaccessible customer service with limited human contact and slow dispute resolution.
- Billing errors and unexpected charges reported by multiple customers.
Key Takeaways for Future Customers
- Check AliExpress Germany reviews and seller ratings before ordering high-value items.
- Keep tracking, proof of delivery, and return receipts to support refund claims.
- Consider ordering single items first and avoid purchases that require fast resolution from customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Offenbach, Hesse
Refund
I'm returning the product, but my money is not back in my account now. I have talked to them many times, but they are not responding to me.
So I have sent you all my work. Please check; I have returned the product and it is currently in AliExpress warehouse, so I would like my money as soon as possible.
Preferred solution: Full refund
User's recommendation: Motiur Rahaman
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfurt, Hesse
Resolved: AliExpress take money on my account which I didn’t do any Oder
The seller explain how the money was taken they told me they only took the money in one account and I confirmed it’s true. They can contact the seller directly to get clear understanding.
My wife ordered hair yesterday 09.12.2025. She made a mistake; she tried to make the payment with my account DE637005****003271****, Justice Alimamy Dumbuya, but something went wrong.
She later used her account DE927005****003257****, and the order was successful. Order ID: 306551****095042. This morning, they took again 109.58 from my account DE637005****003271****.
Please, I need a refund back to my account. Thank you for your understanding.
Preferred solution: Full refund
User's recommendation: a refund in my account
Berlin, State Of Berlin
Ich habe noch nicht mein Paket bekommen
I ordered my package on November 27, 2025, and I still haven't received it.
Sehr geehrte Damen und Herren,
ich habe am 27.11.2025 mein Paket bestellt, bis jetzt habe ich es noch nicht bekommen.
Paketnummer: SYDE01230****
Mit freundlichen Grüßen,
Nissy Kamunga
Bucharest, Bucharest
Unwarranted refusal of reimbursement
I had an order through AliExpres for a stowe in Bucharest Romania which came demaged ( this is an understatement- it was smashed completely, inside parts was moving making noise inside case debris falling over) and I had to return it. The seller proposed me 50% refund but it was totally unacceptable!!!
so Ali Express customer service told me that I have to physically return that device so I paid another 50 Euro as Postal Fees to have that junk returned. I mailed AWB, Invoice Receipt and Tracking Number.After a while asking about my refund they told me that they are unable to refund me because the parcel didnt made to the recipient I verified the tracking number and it shows that the parcel was dropped in Hong Kong in June 4th so it was delivered!! Asking Ali Express customer service to provide any of Hong Kong Post proofs about my tracking number status, I hit a wall, nobody wants to provide that info either the parcel was lost or still in transit What I received was apologies and refund denials.
I replied every time and these are still responding with the same copy paste answer over the last couple months! I this situation I finally decided to find another channel to illustrate my case and frustration!
My case number is 205380****139799
Thanks,
User's recommendation: do not send back the package if the item is broken AliExpress might refuse the refund and you lost the product cost and the shipping fees
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montluçon, Allier
J'ai contacté le service pour avoir une adresse mail et 1 téléphone pour renvoyer un colis à Hambourg. On m'a renvoyé vers un service payant et je n'ai rien du tout
J'ai besoin d'avoir vos coordonnées email et téléphone pour vous renvoyer un colis suite à un litige
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stuttgart, Baden-Wurttemberg
I got scammed
Scammers
I got scammed and they supported the scammer, no help for me. I ordered a winter jacket and they did send me a pant. They didn't refund me the money and I lost it.
Preferred solution: Full refund
User's recommendation: Be careful and know that you do not get you money back for wrong or damaged delivery. Bad service and they fool you thinking they would help you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBekomarko143@***.com
I ordered diagnostic device and i paid 139 euro and you send me a Box of Tools I want my money right now back and my refund now
Preferred solution: Full refund
User's recommendation: DO NOT BUY ITS A SCAM
Toenisvorst, North Rhine-Westphalia
X431 G3, I'm not satisfued with the OBD tool, at all and asking for a full refund!
I'm not satisfied with the X431 G3. User manual in Chinese.
EU plus wrong and doesn't fit in any EU outlet. Wrong EU plus was delivered. I want a full refund but they offered me either from the store in szeches republic or Aliexpress in China, to get a 110.- dollars refund.
in addition they offered me another OBD tool of equal value. Nothing has happened, yet.
User's recommendation: Not yet. Depends.
Schwabisch Gmund, Baden-Wurttemberg
Mein Passwort ist gesperrt !!!!!
Mein Passwort ist gesperrt
Bitte um Hilfe
Was kann ich tun?
Ich komme nicht zu meinen Bestellungen.
!!!
Möchte etwas zurücksenden
User's recommendation: Bitte um Hilfe
Mannheim, Baden-Wurttemberg
Hello, I bought a scooter but it doesn't have invoice, I want to get the invoice.
Hello,
I bought a electric scooter, it received but it doesn't have documents,I need the complete documents to rejester it and get the plate number.
Can you send me all details of Scooter in the document.
I tried more but I didn't find your contact number to call.
Or please call me once
If I can't find the documents, I must send it to you again.
I send you all details in email.
Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Drammen, Buskerud
Unsave to uy there
8 products got lost (second time); the logistic company agrees it's their fault and that they didn’t deliver; I asked Ali for delivery or payback. AliExpress did pay back the cheapest 4 products/orders, but just CLOSED the 4 left and still owe me 145 Euros for the rest; there is NO human available at AliExpress, no chat, no telephone number but China; all 'answers' are just useless links to some FAQ.
This means, if you send a message, you just get to a computer.
-----
Message from the logistic company:
Here we confirm that the package with tracking number 003707****333676**** has been reported lost on 22.01.2026 at 13:29:47 and has not reached our customer xxxxx xxxxx.
AliExpress will be able to see the registration from us and assist you with the next steps. Since the package was ordered through AliExpress, they will be the ones to handle the matter further with you.
Best regards,
- Presentation of a lot of products
- Aliexp seems just as a computer no human available
Preferred solution: Full refund
User's recommendation: Be very carefully. Better NOT to order samples; just one-by-one to keep controll.
Forchheim, Bavaria
Hello, I want to apply for a job at Ali Express, because there are many faults of translation. I can offer my experience to enhance better Trade
Hello, I want to apply for a job at AliExpress for translation correction from English to German to professionalize the sale. With kind regards, Dr. Ruediger Welb.
- Good order management
Preferred solution: I want to apply for a translation correcture job
User's recommendation: Have good Trust in AliExpress.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Frankfurt, Hesse
Still not find my order
Hello dear sir/madam, I am writing to find my order from AliExpress. Since 06.11.2025, up to now, I didn't receive my order, and I didn't have my money back. This
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Never received the order, AliExpress is ignoring all facts.
Company fixed the issue and I have been provided with full refund. Don’t give up. Write them every single day for weeks and months.
If this situation continues, I will unfortunately be forced to escalate the matter by contacting consumer protection authorities and filing a police report against AliExpress and the seller (even though the seller is not at fault).
From a customer's perspective, I feel completely misled and treated unfairly. The case is clear: I never received the goods I paid for. In any business-to-consumer transaction, the seller is responsible for non-delivery.
You promised me a refund if I provided the required evidence. I submitted all requested documents, including a stamped loss certificate from DHL, as well as additional email correspondence and even a recorded phone call with DHL. I have done everything and more that a customer can reasonably be expected to do.
Instead of a fair resolution, I continue to receive standardized emails claiming my evidence is invalid, without any clear justification.
If you continue to ignore my valid evidence, I will have no choice but to pursue legal action. This involves a high order value, and as the seller platform, you are responsible for ensuring proper delivery.
ORDER: 305820****487443
Sincerely,
Lucas Krämer
- Customer support is ignoring my messages and reply with standart text
- Customer support is ignoring all evidences
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewerİade etmek istediğim bebek arabası
Hamileydim,kızım olacağını söyledi doktor,ve bende Aliexpresten 1 bebek arabası satın aldım siyah ve pembe renginde,ama bebeğim dünyaya geldiğinde meğer ise erkek imiş ve bende satın aldığım bebek arabasını geri iade etmek istesim onun yerine aynı mpdel sadece siyah ve beyaz olanından aldım,ama haftalarsır Aliexpres ile yazışıyorum,durumu anlattım ama geri iade edememem için beni oyaladılar,ve şimdi elimde 2 tane bebek arabası var,ben sadece elimdeki o pembe siyah olan bebek arabasını geri iade etmek istiyorum,bunun içinde bar koda ihtiyacım var.
User's recommendation: Aliexpresi kesinlikle tavsiye etmiyorum
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Return/refund
Company fixed the issue and I have been provided with apology. Very excitedThank you very much for your support
On the 7th of April I sent a return three items, the items was delivered to them on the 14th of April, but they have not refund my money, please I want my money to be refunded.
See below the return items details
https://www.myhermes.de/empfangen/sendungsverfolgung/sendungsinformation#680845****5592
Preferred solution: Full refund
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