AliExpress Germany

Ich schreibe Ihnen, um ein ernstes Problem bezüglich meiner Bestellung (Bestellnummer 304403****969703)

anzusprechen. Ich habe ein Kleid bestellt, das bei der Ankunft stark beschädigt war.

Ich habe umgehend einen Antrag auf Rückerstattung gestellt und Beweise für den Schaden eingereicht. Leider wurde mein Antrag abgelehnt, was ich nicht nachvollziehen kann.

Darüber hinaus habe ich lediglich 35,62 erstattet bekommen, anstatt der vollen Summe von 178 . Bislang hat sich niemand bei mir entschuldigt oder auf meine Anliegen reagiert, was ich als sehr enttäuschend empfinde.

Ich möchte Sie bitten, dieses Problem zeitnah zu klären.

Sollte ich keine zufriedenstellende Antwort erhalten, sehe ich mich gezwungen, rechtliche Schritte einzuleiten.

Vielen Dank für Ihre Aufmerksamkeit. Ich hoffe auf eine schnelle Lösung und will wirklich bei euch Kunde bleiben.

Dear AliExpress official, I purchased a Window Cleaning Robot through your application on June 11, 2024, with order number 303665****438884. On June 24, 2024, I received an E-Mail stating that the package was delivered.

However, no package was delivered to me. With the Send Tracking Number sent by you, I inquired on the local distributor DHL shipment tracking website. The package belonging to the shipment tracking number given to me was delivered to a different name and another address. I sent the documents I obtained from the DHL website to the Customer Services Service.

I've done this many times. Each time they requested a signed and sealed document from me. I called DHL customer service: They said that there was no shipment registered in my name, the Shipment Tracking Number belonged to someone else, so they could not give me information. I conveyed this conversation to your Customer Service and re-sent the documents I obtained from the internet, clearly stating to whom the delivery was made.

I asked your Customer Services Service that they can also inquire to whom the delivery was made and to let me know who the delivery was made to. However, I received the same answer again: Send signed and sealed documents. Dear Sir/Minister, I have been after the package for 3 weeks, which I paid for, I do not even know whether it was sent to me or not, and I definitely did not receive it. They request from me information to whom the package was delivered, which the seller or sender company can easily access.

According to the DHL company, the Shipment Tracking Number sent to me belongs to another name and they cannot provide documentation about the shipment that does not belong to me. The name and address of delivery are clearly visible on their website and I have sent these documents to you. I have been purchasing from AliExpress for many years. I'm afraid it won't happen again, because you made me suffer and tired me out a lot.

Please investigate this situation and respond to me.

I wish you a good day. Sezai Danabaş, Schwanter Weg 17, 13589 Berlin, Germany

Hello for a few days I want to contact the seller it is not possible I did not receive the goods and I do not know what to do I cannot ask for the money back And my order was closed the sales order and please help me so that I can recover the money or to receive the bike I ordered at that address petracking number says something and it was not delivered delivered to the correct address order id nr304328****487034...and trucking nr DU910095****YN..its show me delivered wrong addres.My addres Targu mures str infratirii nr 8ap 30.mures Romania.00407********.i not receive the order..not ense Seller.I have not information..Please resolve that and for me its Order Closed..Vhy vhere its my goods.Vhy i can not contact Seller..Coruption that its.Info Ali express.okoki need help..

Dear Sir or Madam, I am writing here about a dispute N 304937****067240. Since last week I was promised that I would get a refund (nothing has happened).

I have contacted both the seller and the customer service of AliExspress. I am always put off and nothing happens. I am a good customer of AliExspress and I really like buying from them. The package that the seller sent is in the AliExspress logistics (LOST).

I have no goods and have not received my money back since last week.

I would kindly ask you to contact the customer service or customer team with this dispute, as they are not able to do this. In anticipation, with kind regards, H Michele Saggese